>
After-sales Terms
GERWIN adheres to China's three‑guarantee policy, committed to delivering transparent, efficient and reliable after‑sales support. We treat every customer request with prudence to fully safeguard your rights.
Warranty Period: Within 15 days after receipt of goods, contact your purchasing channel for replacement. Beyond 15 days, please call our service hotline 0574‑8665 0888 within the 10‑year warranty period (refer to product manual & warranty card for details).
Within Warranty: For confirmed product quality defects, replace‑only‑not‑repair policy applies, free replacement of equivalent unit (parts included; on‑site labor & disassembly‑assembly excluded).
Out‑of‑Warranty Service: For units beyond warranty, paid service is available; only reasonable parts cost and labor fee will be charged.
Within 1 month after delivery: Free return or replacement for verified quality defects. Over 1 month but within 10‑year warranty: Free unit replacement for verified quality issues under replace‑only‑not‑repair policy. Custom (OEM/ODM) products: Return service is not applicable. Replacement support will be provided for quality issues.
Charged service applies for conditions below: ‑ Man‑made & accidental damage: improper operation, drop, unauthorized modification, force majeure such as fire, flood, earthquake. ‑ Normal wear & tear: natural aging, consumables like remote‑control batteries. ‑ Improper operation: failure caused by incorrect installation, operation or maintenance against manual instructions. ‑ Missing proof: no valid purchase document or warranty card provided.
National Hotline: 0574‑86650888 Service Hours: Mon‑Sun 08:00‑21:00. Open on public holidays except Spring Festival for RMA handling.
Service includes product consultation, fault reporting, installation guidance and feedback handling.
Notice: This is a summary of general after‑sales terms. Special or custom projects may follow separate warranty agreements, subject to sales contract and delivered warranty card. GERWIN reserves the right of final interpretation.
